Articles by Hebert Performance Training

Hebert Performance Training specializes in customer service, management and supervisory development, presentation & training skills, Achieve Global, customer-focused sales, and communication training.

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Phone #: 315-303-4750

Hebert Performance Training has written 12 articles for AdTalk

Hebert Performance Training

Maximizing Your Training Dollar$: Preparing the Learner

by Hebert Performance Training

Training employees is not only a necessity for organizational growth, but it is also a major investment. What is the average cost for one employee to attend training, including their pay, benefits, loss of time from their job, trainer costs, student materials, and travel and expenses? If you think that is staggering, calculate the cost [...]

Maximizing Your Training Dollar$: Preparing the Learner

by Hebert Performance Training

Training employees is not only a necessity for organizational growth, but it is also a major investment. What is the average cost for one employee to attend training, including their pay, benefits, loss of time from their job, trainer costs, student materials, and travel and expenses? If you think that is staggering, calculate the cost [...]

11 Tips for E-X-C-E-P-T-I-O-N-A-L Presentations!

by Hebert Performance Training

Expect to energize the room – then do it! Your energy is contagious. If you talk in a monotone, look bored with the topic, or look like you really don’t want to be there, the group will feel it. Show energy through your expertise, passion, and excitement for the topic. eXpect questions- welcome them! If [...]

11 Tips for E-X-C-E-P-T-I-O-N-A-L Presentations!

by Hebert Performance Training

Expect to energize the room – then do it! Your energy is contagious. If you talk in a monotone, look bored with the topic, or look like you really don’t want to be there, the group will feel it. Show energy through your expertise, passion, and excitement for the topic. eXpect questions- welcome them! If [...]

10 Phrases Your Customers Should NEVER Hear!

by Hebert Performance Training

              The following phrases, unfortunately, are commonly heard during an average business day in many organizations. Phrases such as those listed below, not only turn off customers, they actually offend their intelligence.  Negative phrases used by employees represent an attitude of disrespect for customers, a lack of appreciation towards them, and reflect an organization that [...]

10 Phrases Your Customers Should NEVER Hear!

by Hebert Performance Training

              The following phrases, unfortunately, are commonly heard during an average business day in many organizations. Phrases such as those listed below, not only turn off customers, they actually offend their intelligence.  Negative phrases used by employees represent an attitude of disrespect for customers, a lack of appreciation towards them, and reflect an organization that [...]

Do You Have the Disney Magic?

by Hebert Performance Training

Being a fan and student of the Disney philosophy, I found the Disney Institute Seminars I attended to be energizing, informative and presented with all the Disney magic! The three topics presented in the seminar included: Leadership Disney Style, Managing For Creativity Disney Style, and Loyalty Disney Style. All the sessions were very insightful, yet [...]

Do You Have the Disney Magic?

by Hebert Performance Training

Being a fan and student of the Disney philosophy, I found the Disney Institute Seminars I attended to be energizing, informative and presented with all the Disney magic! The three topics presented in the seminar included: Leadership Disney Style, Managing For Creativity Disney Style, and Loyalty Disney Style. All the sessions were very insightful, yet [...]

10 Powerful Customer Service Questions: An Organizational View

by Hebert Performance Training

Most companies realize the ultimate value in providing exceptional customer service, yet many fail to recognize the necessary organizational components needed to achieve these results. Following are a list of questions to help assess your organization’s current culture. 1. Is the topic of customer service frequently discussed within your organization? Are customers frequently the topic [...]

10 Powerful Customer Service Questions: An Organizational View

by Hebert Performance Training

Most companies realize the ultimate value in providing exceptional customer service, yet many fail to recognize the necessary organizational components needed to achieve these results. Following are a list of questions to help assess your organization’s current culture.1. Is the topic of customer service frequently discussed within your organization? Are customers frequently the topic in [...]

8 Ways To Get Your Front-Line to Sell!

by Hebert Performance Training

In such a tight economy it is critical now more than ever to polish the skills of your front-line employees, and others to get everyone in your organization 1 – Make sure everyone that deals with customers knows what your up-selling line is (i.e.” Would you like fries with your order?”). 2 – Train your [...]

8 Ways To Get Your Front-Line to Sell!

by Hebert Performance Training

In such a tight economy it is critical now more than ever to polish the skills of your front-line employees, and others to get everyone in your organization 1 – Make sure everyone that deals with customers knows what your up-selling line is (i.e.” Would you like fries with your order?”).2 – Train your front-line [...]