Training & Development

The world is now focused on Brazil who will host the World Cup in 2014 and the summer Olympics in 2016. Brazil is the fifth largest country in the world with over 193 million people. In addition to a large immigrant population from Portugal, there are large numbers of people from Germany, Italy and Japan. All these groups have kept their culture. There is a very high literacy rate in Brazil and the middle class is growing.

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If you want to attend the 2013 Presidential Inauguration there is still a small chance you can get tickets. Most of the balls and galas are by invitation only. These would have gone out to anyone who has given a significant donation to the campaign. Many invitations will also go out to certain campaign workers. The next invitations go out to several people who will be honored at one of the balls.

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A great master in the field of etiquette and protocol has passed away. When I first considered becoming an etiquette consultant, I began reading biographies of other woman who made etiquette their career. One of the first books I read was Letitia Baldrige’s “The Complete Guide to Executive Manners”. Letitia got her reputation, the hard way, she earned it. She worked in US embassies in France and Italy and later at Tiffany’s. The job she was the most famous for was being Chief of Staff to Jackie Kennedy. After the White House, she ran her own public relations firms and continued to work with diplomats and business men and women. She showed them how they could succeed by knowing business and social etiquette skills.

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We have all been in the position to receive health care from getting a flu shot, to having surgery to facing hospice for someone in our family. I have found health care workers to be a unique group of people who show respect and compassion for their patients. Most of us want to find a physician or rehabilitation center that cares about us and our families. Now more than ever before offices and hospitals are becoming more patient centered.

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Now that the 2012 summer Olympics are over, we will turn our eyes towards Sochi, Russia for the 2014 winter Olympics. Sochi is located on the Black Sea near The Republic of Georgia. It is said to be the Russian Riviera. Sochi is a resort town and it will be hosting the majority of the Olympic events.

You may be one of the lucky people chosen to do business for the Olympic events. It is not too early to begin doing your research before travelling to Russia. Hire a firm that deals with the tricky paperwork needed to do business there. Knowing etiquette is one thing and dealing with customs, paperwork and legal matters are another. Start learning as much of the Russian language as possible. It is not necessary to know a lot, but saying, hello, goodbye, how are you and addressing people with the proper terms for Mr. and Mrs. goes a long way in cementing a deal. Russians are skeptical of outsiders. In order to help cement a deal, forming friendships are necessary to get a sale. Learning a bit of their language will help you form a closer friendship.

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If you have thought about doing business in India, but are hesitating, think again. There are many good reasons to consider doing business in India.

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All eyes are on the United Kingdom this year due to the Diamond Jubilee celebration of Queen of Elizabeth to the throne, and the summer Olympics. If your company is thinking of doing business here, it is one of the easier countries to manage because we speak the same language and we have similar customs. With that being said, do not send one of your sales staff to the United Kingdom without doing some research. Knowing slight variations in customs and protocol will go a long way in winning over a potential client.

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There are many Islamic countries in the Middle East and in Northern Africa. You will find that customs will vary from country to country. Therefore, do not attempt to travel in any Islamic country without doing research.

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As I wrote in my column Why You Need Instructional Design, “Great instructional design attracts learners to the content, to the performance ideal, and to the change process. This attraction is essential for changing behavior.” If you’re looking for great instructional design, you need to find an instructional designer with these three qualifications:

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The real secret to leadership starts by improving time management skills. No one can manage time; it exists and just keeps marching forward. What can be managed is what you do with your time.

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Creating a Business that’s Worthy of a Black Belt

by Colette Connolly

A couple of months ago, my 11-year-old son received his junior black belt. It was a grueling test, to be sure, a three-hour examination of his physical skills in mixed martial arts, together with his knowledge of a subject he’s been studying since he was 4.

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How to Identify and Target Your Best Prospects

by Alan Sartain

In today’s economy, it is more crucial than ever to make sure your marketing dollars are well spent. Marketing and advertising are not intended to generate customers for your business. Say what?

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11 Tips for E-X-C-E-P-T-I-O-N-A-L Presentations!

by Joan Hebert

Expect to energize the room – then do it! Your energy is contagious. If you talk in a monotone, look bored with the topic, or look like you really don’t want to be there, the group will feel it. Show energy through your expertise, passion, and excitement for the topic. eXpect questions – welcome them! […]

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Sales Staff Assessment

by Howard Maslich

Lao Tzu wrote, “He who knows others is wise. He who knows himself is enlightened.” What that means for us in the sales world is, If you need to sell more, increase your value. To increase your value, develop your strengths. On the face of it, that’s a pretty easy concept to grasp. It’s almost […]

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Impact Of The Youth / Business Creative Leadership Conference

by Cory Wright

A Real World Youth / Business Collaboration – Executive Summary According to an extensive 2010 report by IBM of 1500 CEO’s worldwide, Creativity is now the most desired leadership quality for organizational success. In a rapidly changing world creative leadership skills are essential. This report presents the findings of a 4 year impact study on […]

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Hold Your Sales Force Accountable And Increase Sales

by Howard Maslich

What’s the worst possible sales situation you can imagine? Sales are down and no one on your sales team seems to be willing or able to take the responsibility. Is this problem really totally within the sales force? Or, is it just as much a problem with the sales managers? Do they enforce sales force […]

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The Leadership Secrets of Santa Claus

by Joan Hebert

I wanted to share a wonderful “leadership” book called The Leadership Secrets of Santa Claus by Eric Harvey, David Cottrell, Al Lucia and Mike Hourigan. This is a short book that is quick to read and hits every important concept on how to lead and build better organizations! The best part of the book is […]

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NYS Re-Sale or Exemption Certificates

by Richard Margolis

I recently had an educational encounter with the NYS Department of Taxation and Finance that might benefit others. Background: I have a Certificate of Authority to Collect Sales Tax in New York. That means that I can collect sales tax and pass it on to New York State Dept. of Taxation and Finance and am […]

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The Destructive Trait of Neediness Can Derail Your Sales!

by Howard Maslich

Setting expectations in your relationships with your clients or potential clients can spell doom to your sales process right from the start! Setting expectations is one of several behavioral disasters that you might be engaging in, thinking that it’s the best possible thing you can do without realizing the potential for disaster that comes with […]

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What Really Drives Innovation: The Top 10 List

by Bob Eckert

Yes, the biggest resister of innovation is people. And yet the most significant driver of innovation is…people, which brings us to our list.

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