Training & Development

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7 Cold Calling Secrets

by Howard Maslich

Cold calling the old way is a painful struggle. But you can make it a productive and positive experience by changing your mindset and cold calling the new way.

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Happy New Year! - Fireworks Image

New Beginnings in September

by Katherine Heaviside

Happy New Year! It’s September – the real start of the New Year. While watching the ball drop on a cold winter’s night is the official launch, it’s actually those first crisp September days that give us the feeling we have a chance at a new start.

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August, The Sexiest Month

by Katherine Heaviside

If months were people, I’d say August is definitely the sexiest month. Sultry, indolent – August seductively purrs, “Come play. Skip that meeting. Cut out early on Friday. No one will notice.” As the days pass, August’s steamy breath more insistently whispers in your ear, “Time is running short. Party now — before serious September […]

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Refocus Your Energies – Increase Sales

by Howard Maslich

Have you ever encountered that very wobbly sales person who so desperately attempts to sell you their product? As a consumer, you probably just answered yes to the above question and consequently, as a salesperson you just discovered how to increase your sales.

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Maximizing Your Training Dollar$: Preparing the Learner

by Joan Hebert

Training employees is not only a necessity for organizational growth, but it is also a major investment. What is the average cost for one employee to attend training, including their pay, benefits, loss of time from their job, trainer costs, student materials, and travel and expenses? If you think that is staggering, calculate the cost […]

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The Disney Way!

by Joan Hebert

After interviewing the manager of course development at the Disney University back a few years ago, I have continued to be a diehard fan of the Disney parks, resorts and “guest” philosophy. Although I discuss many of their insights in my customer service and management programs, I wanted to share some of the key concepts […]

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12 Powerful Customer Service Questions: An Organizational View

by Joan Hebert

Most companies see the ultimate value in offering superior customer service, yet many fail to recognize the numerous organizational factors that impact their ability to provide exceptional service. To attain a truly customer-focused organization, a continual assessment of the culture and every process within the organization must be maintained. Following are a list of questions […]

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The Way of the Innovation Leader: Integrity, Tenacity, Curiosity, Courage and Humility as a day-to-day values system

by Bob Eckert

“You have no choice about being a role model. You are one…it comes with the job. The only choice you have is which role you’ll model.” — Anonymous

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Interviewing the Sales Candidate – Whats the Real Goal?

by Howard Maslich

Most management teams don’t have a clue how to interview a sales candidate. I’ve seen them waste precious time reviewing their job history. I’ve seen them put candidates through hypothetical situations, and attempt to pass judgement on whether candidates have sales ability despite the fact that most of them don’t know how make that determination!

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How Can I Become a Marketing Genius?

by Alan Sartain

I am often asked “How can I develop marketing that works?” The answer is quite simple. You don’t. Instead, let the market tell you what works by testing and measuring. To help you understand this principle, I will introduce you to Joe from Joe’s Plumbing. Joe grew his business rapidly through effective lead generation and […]

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How Can I Grow My Business When My Customers Are Going Away?

by Alan Sartain

The secret to a better business lies on our ability to break the business down into logical pieces that we can build upon. Virtually any business can be divided into five segments: • Lead Generation • Lead Conversion • Number of Transactions • Average Dollar Sales • Profit Margin. By breaking each segment down and […]

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