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Quinlan & Company
12 Powerful Customer Service Questions: An Organizational View
Joan Hebert, Hebert Performance Training
"To attain a truly customer-focused organization, a continual assessment of the culture and every process within the organization must be maintained..."
The Conference Board’s ‘Extending Your Brand to Employees Conference’
Brad VanAuken, BrandForward, Inc.
"The conference provided a forum for marketing, brand, communications and HR professionals to share how they have engaged their employees to embrace and deliver upon their brand's promises..."
Essential Business Etiquette Tips for Doing Business in The Russian Federation
Diane Marcus, Essential Business Etiquette
"There is no doubt that doing business in Russia will be a great challenge..."
Tommaso Occhiuto, Progressive Direct Marketing
"There are many ways to attract the recipient’s attention. This is particularly true when making specific decisions about your tactics..."
Communicating Effectively - A Win-Win Opportunity Even In Difficult Situations
Joan Matochik, JM Communications
"Every single communication situation can be a win-win opportunity if we know and apply effective communication skills..."
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