I have spent the past 35 years conducting research on behalf of brands. Over that period of time, I have conducted hundreds of studies. In this blog post, I thought I would outline the types of research that you can conduct and the things you can learn from that research. One of a researcher’s most […]

I am delivering a talk on the future of brand management and marketing next week. Things are changing so quickly in the marketing world that it is difficult for every marketer to keep up with all of the new approaches and techniques. While I do not have the space here to explain each one of […]

Ethics is not a topic that I hear marketers talking about very often, however it is something that I think about frequently because I understand the societal impact of what I do. Marketers can often drive human desires and behaviors, getting people to buy things that they may or may not need, making them feel […]

Originally designed for Twitter, hashtags have been integrated across multiple social platforms, especially Instagram and even a bit on Facebook. Hashtags are all about sparking conversation. Social users often use hashtags to search for specific content they are the most interested in. But, how do you decide which ones are right for your brand? Here… […]

We’ve become a review-driven society. We like to know that it’s a sure thing before we lay down our hard-earned money for it. We comb through reviews to ensure we’re making the right decision. And that means that, as a business, online reputation management should be a top priority. How would you like the world […]

While many people consider tribalism to be a bygone adaptive effect in the evolution of human culture, many forms of tribalism exist today. Modern tribalism recognizes that humans feel more safe and comfortable in smaller groups of people with whom they share similar values. Tribes can also lead to a sense of belonging. And research has […]

Compulsive Naming Syndrome is more common than one might think. When I was at Hallmark, in part because we had more than seven hundred writers and artists and tens of thousands of skus, but not just because of that, people were creating named product lines, services, programs and promotions almost weekly. But Hallmark is not […]

Previously, we’ve talked about the best PR tactics to get your brand some media love — but sadly, not all tactics are created equal. Some tactics are outdated and could potentially harm your brand.  What are these tactics and why should you avoid them? Let’s delve into some examples of PR strategies and tactics that […]

In this era of increased tribalism, I thought it important to revisit the topic of personal identity and labels. There are many types of identities and labels that can be applied to an individual. They may be related to any or all of the following:GenderSexual orientationRaceNationalityCulturePolitical partyReligionProfessionAvocationPersonalityPassionsSocio-economic statusBody typeSchools attendedPlace of birthPlace of residenceFamilyIdentities, which […]

We are pleased to announce that out of more than 5,000 submissions from 24 countries, K2 Communications has been named a double winner in the 2018 Summit Creative Award® competition. The winning works were produced for Rochester Institute of Technology and Eastview Mall. K2 won a silver award in the Exhibit category for an exhibit created for […]

                    Our new TV spot Bud and his wife, Peggy, moved to The Highlands at Pittsford this summer. They’re meeting new friends, seeing some familiar faces, and enjoying all there is to do at The Highlands. In our latest TV commercial, Bud and friends encourage those […]

The following article may be of interest to many advertisers. Blass clients have experienced excellent results from campaigns than combine different forms of media working in concert to promote their message. Online media run with traditional media provides broad exposure andtargeted messaging. Billboards are having a heyday in a digital world Outdoor advertising is bigger […]

  Social media and public relations might seem like an odd pair upon first inspection. One is a new strategy, just over a decade old, while the other spans decades, even centuries. Can public relations and social media really work together to bolster your business? Most definitely! In this post, we’ll discuss… How social media […]

The more specific you can get about your audience, the less waste and more impact your campaign will have. In this episode, we discuss how to use geotargeting to get the most from your marketing efforts.

We hear it all the time: data is yesterday’s “big thing,” today’s “big thing,” and—more than likely—tomorrow’s “big thing.” But how can a brand leverage its data in a way that is truly meaningful from a marketing perspective? The answer is personalization. Personalization is the practice of producing and delivering individualized content to people by […]

I have drawn these findings from a variety of research studies. Most are outlined in my Brand Aid book.The five drivers of customer brand insistence are awareness, relevant differentiation, value, accessibility and emotional connection.Brand familiarity and knowledge are the most important components of brand equity, leading to liking, acquisition, retention and profitability. A brand’s relevant differentiation is […]

Because the brand is ultimately about the consumer experience, I have spoken about the cooperation that needs to happen between CMO and HR VP, but equally importantly in today’s digitized world, there needs to be a close working relationship between the CMO and the CIO.Consider the impact of the online banking software and its functionality […]

A high-level view of this important media tactic.

Navigating the woes of priority election coverage.