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Articles by Joan Hebert

Joan Hebert

Hebert Performance Training E-mail this company

http://www.heberttraining.com

11 Tips for E-X-C-E-P-T-I-O-N-A-L Presentations! 02/16/2011
"It’s about the audience, not you. Connect with them at their level, in their terms, in a way that they can understand the message."

The Leadership Secrets of Santa Claus 12/04/2010
"How To Get Big Things Done In YOUR “Workshop” All Year Long"

Maximizing Your Training Dollar$: Preparing the Learner 02/23/2010
"Employees participate in training sessions, yet supervisors often fail to give them the proper tools and feedback to enable them to use the new behaviors on the job..."

The Disney Way! 12/29/2009
"Some of the key concepts that make Disney so great..."

12 Powerful Customer Service Questions: An Organizational View 10/06/2009
"To attain a truly customer-focused organization, a continual assessment of the culture and every process within the organization must be maintained..."

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